Empowering your journey, from seamless delivery to flawless fit.
At Popflex Active, we design every piece with intention—for movement, for style, and for you. We want your experience to be as seamless and friction-free as our checkout, from the moment you place your order to the day it arrives at your door. If your purchase doesn’t meet your expectations, our returns and exchange process is designed to empower you with confidence and ease.
Shipping Information
Order Processing
Once your order is placed, our team carefully prepares it for shipment. Please allow 1-2 business days for order processing before your item ships.
Shipping Methods & Timeframes
We offer two shipping options to accommodate your needs:
| Shipping Method | Carrier | Cost | Delivery Timeframe | Best For |
|---|---|---|---|---|
| Standard Shipping | DHL or FedEx | $12.95 | 10-15 business days after shipment | Faster delivery with tracking |
| Free Shipping | EMS | Free on orders over $50 | 15-25 business days after shipment | Budget-friendly option |
Please Note: We ship worldwide, with the exception of Asia and select remote regions. International shipping times may vary based on destination and customs processing.
Returns & Exchanges
We want you to feel confident and empowered in your activewear. If your purchase doesn’t meet your expectations, our returns and exchange process is designed to be straightforward and supportive.
Our Return & Exchange Policy
We gladly accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, items must be:
- Unworn and unwashed
- In original condition with all tags attached
- In the original packaging
Final Sale & Non-Returnable Items
To maintain the highest standards of hygiene and quality for all our customers, the following items are final sale and cannot be returned or exchanged:
- Bottles: All drinkware for health and safety reasons
- Nutrition: All nutritional products
- Hair Accessories & Gloves: Due to their intimate nature
Additionally, any item marked as “Final Sale” at the time of purchase is not eligible for return.
How to Initiate a Return or Exchange
Follow these simple steps to start your return or exchange:
- 1 Contact Our Team: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
- 2 Receive Instructions: Our Customer Empowerment team will reply within 1-2 business days with your Return Merchandise Authorization (RMA) number and prepaid return shipping instructions (for eligible returns).
- 3 Ship Your Return: Securely package the item(s) in their original packaging, include the RMA number inside the package, and ship it using the provided label.
- 4 Track & Confirm: Once we receive and inspect your return, we will notify you via email about the approval or status of your refund or exchange.
Return & Exchange Request Email Template
Copy, paste, and fill out the template below to send your request to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Hello Popflex Active Customer Empowerment Team,
I would like to request a [Return / Exchange] for my recent order.
Order Number: [Please provide your order number]
Name: [Your Full Name]
Email: [The email used on the order]
Item(s) for Return/Exchange:
– Item Name:
– Size:
– Color:
– Reason for Return/Exchange:
I have read and understand the Returns & Exchanges policy. Please provide the next steps at your earliest convenience.
Thank you,
[Your Name]
Refunds & Credits
Timing & Method
Once your return is received and inspected, we will process your refund or exchange. Please allow:
- 1-2 business days for return processing after we receive the package
- 5-10 business days for the refund to be reflected in your original payment method (credit/debit card, PayPal, etc.)
The timing depends on your financial institution’s processing times.
Important Refund Details:
- Refunds will be issued to the original form of payment
- If you paid via PayPal, the refund will be sent back to your PayPal account
- Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong item shipped)
Exchanges
For size or color exchanges, we will ship the new item as soon as your return is processed. If the requested item is out of stock, we will issue a refund or store credit, based on your preference.
International Returns
As a global brand serving customers worldwide (excluding Asia and select remote regions), we accept international returns. Please note:
- Return shipping costs for international orders are the responsibility of the customer, unless the return is due to our mistake
- Refunds will be issued in USD
Need Help? We’re Here for You.
Our dedicated team is committed to ensuring your experience is flawless. If you have any questions about our policy or need assistance, please reach out.
Email: [email protected]
Mail: Popflex Active, 4224 Duck Creek Road, Oakland, US 94612